FAQs
Products
Is your jewelry hypoallergenic?
Our other jewelry is made of a variety of high-grade materials and metals including 14k gold and sterling silver. Please see exact materials listed under each item.
How should I care for my jewelry?
To ensure a long lasting finish on your jewelry, please avoid contact with moisture and liquid cosmetics—this includes body oils, lotions, sunscreen, or makeup. We recommend taking your jewelry off before showering, bathing, or swimming.
Will my product arrive with a gift box?
Yes. All our products come with a box so that you can store them for yourself, or give to someone you love.
Shipping & Returns
Is the shipping tracked?
Yes, our shipping is tracked.
When will you ship my order?
We will ship your order in 1-2 days. In some cases, we might extend the shipping time to 3-4 days for inventory reasons.
How can I cancel my order?
Promptly contact us at info@vivianvoss.com. Please note that if your package has already been handed over to the courier, you won't be able to cancel your order.
Do you accept returns?
Yes. We accept returns within 14 days from the delivery date if the product and the original packaging are in the same condition they were received. Please note that currently we do not offer prepaid labels for returns. The customer should bear the postal costs. The shipping must be tracked.
